Description
UNC Health Lenoir Chief Medical Officer (CMO)
MISSION
The mission of UNC HEALTH LENOIR is to ensure exceptional healthcare for the people we serve. In support of that mission, all employees live by the following Code of Conduct.
JOB PURPOSE
This Vice President serves as the Chief Medical Officer (CMO) for UNC Health Lenoir. As CMO, will provide professional guidance to medical staff and senior executive leadership and the Governing Board on matters relating to medical care and the medical staff, including physician business relationships and employed physicians. The CMO will provide senior executive leadership in facilitating medical staff interactions within the physician governance structures to facilitate demonstration of quality and compliance with CMS, The Joint Commission and other regulatory agencies. The CMO will manage and advance the clinical practice performance of the medical staff by facilitating improvements in electronic health record utilization, documentation, and data management.
KEY CUSTOMERS SERVED AND CUSTOMER RESPONSIBILITIES
JOB SPECIFICATIONS
EDUCATION
o North Carolina unrestricted medical license required. Board certification in a clinical discipline is required. Master's degree in Health Care Administration, Business Administration, Public Health, or Board certification as a Certified Physician Executive (CPE) preferred. CPE may be in place of a Master's degree.
EXPERIENCE
o Minimum of five (5) years of clinical practice is required, with a reputation as an excellent clinician. Physician leadership experience as a Medical Director, Clinical Chair or other significant medico-administrative experience is preferred. Prior experience as a Vice President, Medical Affairs or Chief Medical Officer is preferred.
LICENSURE/REGISTRATION/CERTIFICATION
o See Above
OTHER SKILLS AND QUALIFICATIONS
- Exceptional relationship building and networking skills. Knows how to effectively partner with medical staff and others to improve quality of care. Outstanding communication skills. Can express opinions openly and non-defensively.
- Strong work ethic, unquestionable integrity and character.
- Self-directed, results oriented. Strong analytical and problem-solving skills.
- Approachable, flexible and adaptable to change.
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate, and simultaneously maintain multiple projects with high level of quality and productivity.
- Visible leader who approaches leadership through regular, direct communication with medical staff, senior leaders, directors, and hospital staff.
- Possesses strong knowledge of the healthcare field including current and future trends, technology and information affecting the field and organization.
- Ability to negotiate and maneuver through complex situations and resolve complicated problems and issues.
- Experience with physician leadership during electronic medical record installation and maintenance preferred.
PERFORMANCE RATING SCALE
1. Unsuccessful Performance - Performance of job responsibilities and demonstration of core values doesn’t meet minimum expectations for this role in most areas. Immediate and sustained improvement is required.
2. Developing Performance – Taking action and improving toward fully successful performance. Performance of some job responsibilities and demonstration of some core values is inconsistent and/or occasionally falls below what is required for fully successful performance.
3. Fully Successful Performance – Performance consistently meets the critical requirements of the position and demonstration of the core values is at the level expected for a fully successful employee.
4. Superior Performance – Performance is continually and consistently superior and regularly goes beyond what is expected. Performance of job responsibilities and demonstration of core values consistently exceed expectations.
5. Distinguished Performance – Clearly and consistently demonstrates extraordinary and exceptional accomplishment in all major areas of responsibility and is a role model of the core values. Sets the standard; performs at a level to which all should aspire.
STANDARDS OF PERFORMANCE
Ownership - Responsible for organizational resources and personal performance. Problem-solving ability is practiced. Problems are approached with enthusiasm and creativity. Work is completed with a sense of pride. Wise use of time and resources.
Respect - Serves patients, families and others with dignity and respect. Adheres to organization’s policies and procedures. Takes pride in the organization.
Communication - Anticipate patient and family needs and concerns. Communicates clearly and often. Respond to all customers with care, concern and compassion.
Professional Conduct - A professional image is adhered to at all times. The employee Standards of Appearance Policy is followed. Demonstrates customer engagement by making eye contact and displaying a relaxed body language that is inviting and appropriate to the situation. Seeks professional and personal development. Accepts accountability.
Team Building - Be a team player by fostering a spirit of cooperativeness and contributing to the team effort. Use effective interpersonal skills to relate to co-workers throughout the hospital. Add value to the organization by striving to continually improve self and department. Safety - Maintain a safe and secure environment for patients, visitors, and staff by following established procedures.
Patient Confidentiality and Privacy - Maintains patient privacy.
POSITION SPECIFIC RESPONSIBILITIES
Serves as the administrative support to the organized medical staff, elected medical staff leaders, department chairs, committee chairs, and medical directors.
a. Provide support and advice to elected medical staff officers, department chairs, committee chairs and medical directors in managing medical staff affairs.
b. Assist organizational leadership and medical staff in the applications of the Hospital Bylaws, Medical Staff Bylaws, Rules and Regulations and Policies.
c. Act as liaison between hospital administration and medical staff leadership.
d. Coordinate functions, communications, and actions among medical staff departments and committees.
e. Serve as ex-officio member and attend all medical meetings.
f. Promote medical staff alignment with organizational goals and objectives.
g. Strive to ensure Medial Staff activities comply with all applicable federal and state laws and regulations and The Joint Commission.
h. Oversee medical staff corrective action process.
Serves as the medical staff administrative liaison to the CEO, Board of Directors, senior leadership and the department directors.
a. Participate in the establishment of the organization's mission, strategic plan, budgets, resource allocation, program development, operational plans, policies and selection of clinical equipment and supplies.
b. Provide advice and support to the hospital Board of Directors and administration in matters regarding physicians and clinical practice.
c. Actively interact with the senior leadership team.
d. Provide bi-directional feedback to administration and medical staff leadership on issues of mutual concern and priorities.
e. Attend Board of Director meetings.
f. Serve on the UNC Health Chief Medical Officer's Roundtable and coordinate system initiatives with hospital leadership.
g. Oversee medical staff development and assists with medical staff recruitment and retention.
Assists Medical Staff in the review of the clinical practices and promotes high quality medical care and outcomes.
a. Oversee hospital and Medical Staff clinical practices and performance improvement program and initiatives.
b. Promote and guide high-quality medical care throughout the hospital.
c. Oversee and improve medical staff quality, safety and outcomes measures.
d. Actively supports and promotes a Culture of Patient Safety.
e. Support appropriate practice guidelines and promote clinical standardization.
f. Oversee physician performance measures including OPPE/FPPE.
g. Lead Medical Staff improvements in care transitions, care standards, cost reduction initiatives, resource utilization and improvements in electronic health record utilization and documentation.
h. Collaborate with the Chief Nursing Officer to drive inter-professional patient care.
i. Participate in the establishment, review and revisions of policies and procedures related to patient care procedures and outcomes as necessary.
Works with hospital leadership to drive patient and physician experience initiatives in the hospital and physician practices.
a. Assist in the development and promote acceptance of service standards for the medical staff and the entire organization.
b. Work with medical staff to ensure that the established service standards are met or exceeded.
c. Monitor patient/customer satisfaction and use data to improve systems, processes and outcomes.
d. Help to investigate and resolve major patient complaints or problems.
e. Initiate programs to help promote physician satisfaction.
Assumes line authority for assigned departments and activities.
Responsible for the following hospital departments: Medical Affairs, Quality, Accreditation, Infection Prevention, and the Hospitalist Program
a. Oversee process for medical staff appointments and reappointments including the application, credentialing and privileging functions.
b. Ensure efficient and effective operation of departments' functions.
c. Develop strategic and operational plans for departments supervised.
d. Effectively manage personnel and address all HR policies and practices according to hospital policy.
e. Provide budget development and oversight.
f. Provide policy and procedure oversight.
Provides administrative oversight for the hospital-based physician contracts and services.
a. Assist the hospital President/CEO with contract negotiations and oversight.
b. Monitor contract performance and service levels, including physician and patient satisfaction
Maintain Clinical Credibility as a physician.
a. Maintain active clinical privileges on Medical Staff.
Other duties as assigned.
Recruiter: Amber Williams, amber.williams1@unchealth.unc.edu
Other Information
Other information:
Education Requirements:
Requires MD or DO from an accredited School of Medicine.
Licensure/Certification Requirements:
Board Certification Physician in a clinical discipline.
Professional Experience Requirements:
Requires a minimum of twelve (12) years of clinical experience, with at least ten (10) years of leadership experience.
Knowledge/Skills/and Abilities Requirements:
Solves complex problems that may have a long-term impact on the business function/line of business. Develops innovative ideas and solutions with significance to the organization’s future. Identifies problem areas and skill gaps proactively and addresses them appropriately. Excellent project management and change management skills for designing and implementing Entity, Triangle, or System initiatives in a complex environment.
Job Details
Legal Employer: UNC Lenoir Health
Entity: UNC Lenoir Health Care
Organization Unit: Network Physician Recruitment
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Kinston
Exempt From Overtime: Exempt: Yes
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
